Returns Policy

What is your policy on returns?

In the event that the Wrappz product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at support@wrappz.com and include a photograph that shows the issue so we can investigate. We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.
 
If you have requested a refund we may ask you to return the order to us using 1st class Signed For service. In all cases you must return the Wrappz unused with a copy of the dispatch note.

Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of Royal Mail 1st class Signed For post. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

 

The item is the wrong colour or size

If we have sent you the wrong colour or size by mistake, please contact us at support@wrappz.com and include a photograph that shows the issue. We will offer to send a replacement or alternatively a refund will be issued should we agreed with your claim.

However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.

 

The image quality is not as good as expected

When you are uploading artwork it is your responsibility to supply us with an image that is of good enough quality. This is further made apparent when using the designer tool. Artwork uploading and printing is fully automated and will not be checked.

 

The delivery address I gave was incorrect

Once dispatched, if the order is returned to us by the Royal Mail due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received..

 

What to do if the item is faulty

If the product we have sent you is faulty or damaged please do not hesitate to contact us at support@wrappz.com including a photograph to show the issue

 

Returning the item

Should we request that you return your order, please send using 1st class Signed For service to the address below:

74 Group Ltd
27 Hastings Rd
Bromley
BR2 8NA

 

 

Copyright © 2017 74 Group Limited. All rights reserved.

 

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